Episode 138: How Public Adjusters Help with Insurance Claims with Jack Hanks of Velocity Public Claims Adjusting

Today Brad speaks with Jack Hanks, President and CEO of Velocity Public Adjusting, a firm offering claims adjustment services for non-life insurance. The company represents individual, commercial, and multi-family property owners.

Listen in as Jack unpacks the important yet often neglected subject of public adjusting, which he says most business owners never consider until it becomes necessary. As an incredibly complex topic that involves a great deal of stress for all involved parties, Jack brings up what is probably VPA’s biggest differentiator as a claims adjustment firm: his team’s empathy for clients.

Jack goes on to share his passion for bringing up the industry as a whole and the community within it. He channels this passion into a podcast and a commitment to putting out educational content revolving around his expertise on social media.

Sponsors:

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Topics Discussed:

• [02:07] What is “public adjusting”

• [11:11] The importance of empathy

• [18:19] Why those seeking claims adjustment need to potentially take into account more than a single part of the property, if not the entire property

• [22:09] How payouts affect future premiums

• [29:46] How to ensure that hurricane insurance is not excluded

• [37:08] VPA’s process

• [44:22] How VPA gets paid

• [48:04] Jack’s professional background

• [53:35] The growth of the business since its founding

• [57:14] Why Jack is passionate about producing content on public adjustment

Connect with Jack Hanks:

• Website - https://www.vpa.claims/

• Facebook - https://www.facebook.com/vpaclaims

• Instagram - https://www.instagram.com/vpaclaims/

• LinkedIn - https://www.linkedin.com/company/vpaclaims/

Connect with Brad Leavitt

• Website - https://www.aftconstructionpodcast.com/

• Instagram - https://instagram.com/aft_construction

• Facebook - https://www.facebook.com/aftconstruction

• Houzz - https://www.houzz.com/pro/aft-construction/aft-construction

• Pinterest - https://www.pinterest.ph/AFT_CONSTRUCTION/

• YouTube - https://www.youtube.com/channel/UCzB4R_DHPVV1SPh7RUfR5jg

Key Quotes by Jack:

• A claim is a claim is a claim—whether it’s $500 or $1000 or $1 million.

• It’s not about the number of the claim—it’s about the risk of the claim.

• As a public adjuster, we can do everything an attorney can except for filing a lawsuit.